At BetStGeorge Casino, we take your privacy and the security of your personal information very seriously. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, use our services, or play at BetStGeorge Casino.
We operate in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the requirements of the UK Gambling Commission.
1. Who We Are
BetStGeorge Casino is operated by BetStGeorge Ltd, a company licensed and regulated by the UK Gambling Commission (licence number to be inserted). Our registered office is in the United Kingdom.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at: privacy@betstgeorge.com
2. What Information We Collect
We collect only the information necessary to provide you with a safe, fair and enjoyable gaming experience. This may include:
- Personal identification data: full name, date of birth, address, email address, phone number
- Identity verification data: passport, driving licence, utility bills or other documents required for KYC (Know Your Customer) checks
- Financial information: payment card details, bank account information, transaction history (processed securely via third-party payment providers)
- Account activity: login details, bets placed, games played, deposits and withdrawals
- Technical data: IP address, device type, browser type, operating system, cookies and usage data
- Marketing and communication preferences: your choices regarding receiving promotions and newsletters
3. How We Use Your Information
We use your personal data for the following lawful purposes:
- To create and manage your BetStGeorge Casino account
- To verify your identity and comply with legal and regulatory obligations (including anti-money laundering and responsible gambling requirements)
- To process deposits, withdrawals and other financial transactions
- To provide you with our gaming services and customer support
- To improve our website, app and overall player experience
- To send you important account notifications and, where you have given consent, marketing communications
- To prevent fraud, money laundering and other illegal activities
- To comply with our licence conditions and UK law
4. Legal Basis for Processing Your Data
We process your personal data based on:
- Contractual necessity (to provide our services)
- Legal and regulatory obligations (UK Gambling Commission rules, AML laws)
- Legitimate interests (improving our services and preventing fraud)
- Your consent (for marketing communications)
You can withdraw your consent for marketing at any time by clicking “unsubscribe” or contacting us.
5. How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically, account and transaction data is kept for a minimum of 6 years to comply with regulatory requirements. After this period, your data will be securely deleted or anonymised.
6. Sharing Your Information
We may share your personal data with:
- Payment service providers and banking partners
- Identity verification and fraud prevention agencies
- UK Gambling Commission and other regulatory authorities (when legally required)
- Professional advisers (legal, accounting, auditing)
- Third-party service providers who help us operate the casino (under strict data processing agreements)
We never sell your personal data to third parties for marketing purposes.
7. Your Rights Under UK GDPR
As a UK resident, you have the following rights regarding your personal data:
- Right to access your data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact us at privacy@betstgeorge.com. We will respond within one month.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyse how our site is used, and personalise content and advertisements. You can manage your cookie preferences through our Cookie Settings banner or your browser settings.
For more details, please read our separate Cookie Policy.
9. Security of Your Information
We use industry-standard security measures including SSL encryption, firewalls, and regular security audits to protect your data. While no system is 100% secure, we take every reasonable step to keep your information safe.
10. International Transfers
Your data is primarily processed within the UK and EEA. Where we need to transfer data outside these regions, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date. We recommend you check back periodically.
12. Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy or data practices, please contact our Data Protection Officer at:
Email: privacy@betstgeorge.com
We are committed to resolving any issues quickly and fairly.
By using BetStGeorge Casino, you confirm that you have read and understood this Privacy Policy.
Thank you for trusting us with your data. We are committed to protecting your privacy while delivering the best possible gaming experience.
BetStGeorge Casino – Play Fair. Play Safe. Play Responsibly.